TERMS & CONDITIONS

Welcome to our online shop! We’re so glad you’re here. By purchasing our handmade items crafted from whisky barrels, you agree to the following terms:

Orders

Each item is lovingly handmade and unique, just for you.
Once you place an order, we’ll send you a confirmation email with all the details, including the estimated processing time for your specific item. We do our best to prepare and ship all orders within 14 days.

Payment

Payment is required when you place your order.
We accept major credit/debit cards and other payment methods listed on our website.

Shipping

We aim to ship orders as quickly as possible. Shipping costs and delivery times will be shown at checkout.
While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers.

Returns & Refunds

Because our items are handmade, we cannot accept returns unless the item arrives damaged or defective.
If there’s an issue, please contact us, and we’ll be happy to help resolve it.

Reclaimed Character

Our products are made from reclaimed whisky barrels, so they may have natural imperfections that add to their charm and character.

Privacy

We value your privacy and will only use your personal information to process your order and provide you with the best service possible.

If you have any questions or need assistance, feel free to email us at info@barrelcraftstudio.co.uk or use the contact form on our website. We’re here to help!

Thank you for supporting our small business and for choosing our handmade creations. We truly appreciate it!